Avent Herbal Products Privacy Policy

This Privacy Policy (“Policy”) applies to Avent Herbal Products, including its global subsidiaries and affiliates linked to this Policy, covering the information collected via our online platforms and mobile applications (“Sites”) and any offline methods. This Policy excludes the data collected directly by an independent Avent Herbal Products Distributor (“Distributor” or “Agent”) unless such data is shared with and retained by Avent Herbal Products.

Purpose of the Policy

Our aim is to inform you about the types of information collected, how it may be used, the entities with whom it may be shared, and your options for managing the collection, use, and sharing of this information. Additionally, this Policy outlines your rights to access, correct, or delete your information and the security protocols in place to protect it.

1. Information Collection

Avent Herbal Products collects personal information relevant to the services provided, using lawful means in compliance with the jurisdiction governing the data collection. The information we collect includes:

  • Directly Provided Information: Information you may provide directly to us, including your name, contact details, payment information, and personal details such as birthdate or marital status. This data may be required when you interact with our Sites or become a member or distributor.

  • Device and Usage Information: Information collected automatically, such as IP addresses, device data, browser type, operating system, and browsing activity, using tools like cookies and web beacons. We may also collect precise location data if enabled on your device, which can be disabled in your device settings.

  • Third-Party Information: We may gather information from public, commercial sources or third-party services (such as social media). Distributors may also share data with us, including contact, payment, and wellness information.

2. Use of Information

We use the information collected to:

  • Provide requested products, services, and support.
  • Process transactions, ship orders, and communicate about your account or transactions.
  • Understand interests and provide tailored content, promotions, and surveys.
  • Ensure compliance with company policies and regulatory requirements.
  • Support distributor operations, calculate and track product discounts, earnings, and to report income to tax authorities.

3. Information Sharing

  • Affiliates and Partners: We may share your information with affiliated companies or selected partners to enhance your experience with relevant offers.

  • Service Providers: Data may be shared with vendors and service providers for order fulfillment, payment processing, customer service, and market research.

  • Independent Agents and Distributors: Information may be shared with Distributors to enhance personalized services, such as recommending relevant products and services. Distributors are required to handle your information under the Distributorship Agreement.

  • Legal and Compliance Requirements: We may disclose information if required by law or in response to legal proceedings.

  • Business Transactions: In the event of a merger, acquisition, or sale of assets, information may be shared as part of the business transition.

4. Communication

We may contact you by email, phone, text, or other means to fulfill service requests, provide updates, or share information about Avent Herbal Products. To manage communication preferences, follow the instructions provided in each communication or contact us at +27 78 128 3500.

5. Security of Personal Information

We prioritize securing your personal information, but please note that no transmission over the Internet is entirely secure. We cannot guarantee complete security.

6. Accessing and Correcting Information

You have the right to review, correct, or delete your personal information. Requests will be processed within 30 days unless regulatory requirements or other limitations apply. For access or correction requests, contact us online or at the provided email address.

7. International Data Transfers

By using our Sites, you consent to data processing and transfer in line with applicable laws.

8. Children’s Privacy

Our Sites are not intended for children under 13. We do not knowingly collect data from children under 13. If we inadvertently collect such data, contact us at info@aventherbalproducts.com for its removal.

9. Cookies and Tracking

Cookies allow us to recognize returning users and offer a personalized experience. You may configure your browser to manage cookies; however, rejecting cookies may limit site functionality.

10. Do Not Track Requests

Currently, we do not respond to Do Not Track signals. We will continue to review industry standards and may adjust if a standard is adopted.

11. Online Advertising

We use cookies and similar technologies to serve you relevant advertisements based on browsing behavior. You may opt out of interest-based advertising through settings on your device or browser.

12. Public Forums

Information shared on public forums may be viewed by others. For removal requests, contact us at info@aventherbalproducts.com.

13. Third-Party Links

Our Sites may include links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage reviewing their privacy policies before sharing information.

14. Third-Party Services

Some Site features may be provided by third parties. We are not responsible for the privacy practices of these entities, including social media login and sharing functionalities.

15. Policy Updates

This Policy may be revised periodically, with the latest update noted at the beginning. Continued use of the Sites constitutes acceptance of changes.

16. Contact Us

For questions or concerns regarding this Policy, contact us at:

Avent Herbal Products
18 Von Wielligh Street, Marshalltown, Johannesburg 2001
Email: info@aventherbalproducts.com
Phone: +27 78 128 3500

South Africa Addendum: Last updated in June 2022